Return Policy

Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.我们的退货政策有效期为30天。如果30天过去了，很遗憾，我们不能为您提供退款或换货。

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.要有资格退货，您的物品必须是未使用的，并在相同的条件下，你收到它。它还必须在原包装中。

Additional non-returnable items: 其他不可退回物品：

Gift cards  礼品卡

Downloadable software products 可下载软件产品

Some health and personal care items一些健康和个人护理用品

To complete your return, we require a receipt or proof of purchase.为了完成您的退货，我们需要收据或购买证明。

Please do not send your purchase back to the manufacturer.请不要将您购买的商品退回给制造商。

There are certain situations where only partial refunds are granted (if applicable) 在某些情况下，只给予部分退款（如果适用）。

keyboard, keycaps, switches, accessories with obvious signs of use键盘，键帽，开关，有明显使用痕迹的配件

Any item not in its original condition is damaged or missing parts for reasons not due to our error 任何不处于原始状态的物品损坏或缺少部件的原因不是由于我们的错误

Any item that is returned more than 30 days after delivery任何在交货后超过30天退货的物品

Refunds (if applicable)  退款（如适用）

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 一旦收到并检查您的退货，我们将向您发送电子邮件，通知您我们已收到您退回的物品。我们还将通知您批准或拒绝您的退款。

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.如果您被批准，那么您的退款将被处理，并且在一定的天数内，信用将自动应用到您的信用卡或原始付款方式。

Late or missing refunds (if applicable) 逾期或遗失退款（如适用）

If you haven’t received a refund yet, first check your bank account again. 如果你还没有收到退款，首先再检查一下你的银行账户。

Then contact your credit card company, it may take some time before your refund is officially posted. 然后联系你的信用卡公司，这可能需要一些时间，你的退款才会正式公布。

Next contact your bank. There is often some processing time before a refund is posted. 接下来联系你的银行。在退款被张贴之前，通常需要一些处理时间。

If you’ve done all of this and you still have not received your refund yet, please contact us at service@nuphy.com.如果你已经做了所有这些，你仍然没有收到你的退款，请联系我们service@nuphy.com。

Sale items (if applicable) 出售物品（如适用）

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.只有正常价格的项目可以退款，不幸的是，销售项目不能退款。

Gifts  礼物

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.如果该物品在购买时被标记为礼物并直接运送给您，您将获得退货价值的礼品积分。一旦收到退回的物品，礼券将邮寄给您。

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.如果商品在购买时没有被标记为礼物，或者送礼者将订单寄给他们自己之后再给你，我们将向送礼者退款，他将了解你的退货情况。

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.您将负责支付您自己的运费退回您的项目。运费不予退还。如果您收到退款，退货运费将从您的退款中扣除。

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.根据你居住的地方，你的交换产品到达你手中的时间可能会有所不同。

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.如果你运送的物品超过75美元，你应该考虑使用可追踪的运输服务或购买运输保险。我们不能保证会收到你退回的物品。